Refund Policy

TaskLyn Services facilitates tasks between Customers, Task Partners, and Business Partners. Payments collected by TaskLyn include a Service Fee charged by TaskLyn and, where applicable, a purchase amount advanced on behalf of the Customer.

Refunds are assessed on a case-by-case basis in accordance with this policy. Eligibility depends on the stage of the task, the reason for the refund request, and whether the task was completed as described.

This policy applies to all Customers transacting through the TaskLyn platform. Task Partners and Business Partners are subject to separate settlement and dispute terms.

Task cancelled before partner assignment: If you cancel a task before a Task Partner has been assigned, you are entitled to a full refund of the amount paid, including the Service Fee.

Task cancelled after partner assignment but before commencement: If you cancel after a Task Partner has been assigned but before they have commenced the task (e.g. before travelling to the pickup location), a partial refund may apply. The Service Fee may be retained as a cancellation charge.

Task Partner failed to complete the task: If a Task Partner accepts a task but fails to complete it without a valid reason, and TaskLyn is unable to reassign the task, you are entitled to a full refund.

Wrong or damaged items delivered: If a Task Partner delivers incorrect items or items that are damaged due to mishandling, you may be eligible for a partial or full refund of the purchase amount, subject to evidence review.

Overcharged purchase amount: If the actual purchase amount charged to you exceeds the amount supported by receipts or evidence submitted by the Task Partner, the excess amount will be refunded.

Duplicate payment: If a technical error results in a duplicate charge for the same task, the duplicate amount will be refunded in full.

Task cancelled by TaskLyn: If TaskLyn cancels a task due to operational reasons, unavailability of partners, or platform issues, you are entitled to a full refund.

Task successfully completed: Once a task has been completed and verified through OTP confirmation, the payment is considered final and non-refundable, except in cases of dispute raised within the permitted timeframe.

Customer unavailability: If the task could not be completed because the Customer or their designated recipient was unavailable to receive the delivery, the Service Fee is non-refundable. Purchase amounts may be partially refunded subject to return of items.

Change of mind after commencement: Refunds are not available where a Customer changes their mind after the Task Partner has commenced the task (e.g. already purchased items on the Customer's behalf).

Incorrect task details provided by Customer: If a task fails or results in incorrect fulfilment due to inaccurate information provided by the Customer (wrong address, incorrect item description, etc.), the Service Fee is non-refundable.

Promotional or discounted tasks: Service Fees on tasks fulfilled using promotional credits or discounts are non-refundable unless the task was not completed.

In-app dispute: The preferred way to request a refund is through the TaskLyn platform's dispute mechanism, available on your task detail page. Raise a dispute and select the appropriate reason. Our team will review your request within 2 business days.

Email: If you are unable to raise a dispute through the app, you may contact us at support@tasklyn.com with your task reference number, a description of the issue, and any supporting evidence (photos, receipts, screenshots).

Refund requests must be raised within 48 hours of the task completion or cancellation event. Requests raised after this window may not be eligible for a refund.

Once a refund is approved by TaskLyn, it will be processed to the original payment method used at the time of the transaction.

UPI and net banking refunds: Typically credited within 3–5 business days.

Credit and debit card refunds: Typically credited within 5–10 business days, depending on your card issuer.

Wallet refunds: Credited within 1–2 business days.

TaskLyn is not responsible for delays caused by your bank or payment provider. If you have not received your refund within the stated timeline, please contact your bank before reaching out to us.

In some scenarios, TaskLyn may approve a partial refund rather than a full refund. This may occur where the task was partially completed, where only a portion of the purchase amount is in dispute, or where a cancellation fee applies.

The amount of any partial refund will be communicated to you during the dispute resolution process. You may accept or escalate the decision through the in-app dispute mechanism.

Where a refund is approved due to Task Partner error or misconduct, the corresponding amount may be recovered from the Task Partner's pending earnings or future settlements, in accordance with the Task Partner Agreement.

TaskLyn will not process a refund to a Customer by deducting from a Task Partner's earnings where the refund is due to a platform error or Customer-initiated cancellation before commencement.

If you are not satisfied with the outcome of a refund review, you may escalate the dispute through the TaskLyn platform. Escalated disputes are reviewed by a senior member of our operations team within 3 business days.

TaskLyn's decision on escalated disputes is final and binding, subject to applicable consumer protection laws.

TaskLyn reserves the right to update this Refund Policy at any time. Changes will be communicated via a notice on the platform or by email. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

The effective date at the top of this page indicates when the policy was last updated.

For refund-related queries, please contact our support team at support@tasklyn.com with your task reference number and a brief description of your issue.

You may also write to us at: TaskLyn Services, Chennai, Tamil Nadu, India.