Cancellation Policy

This Cancellation Policy applies to all tasks created through the TaskLyn Services platform, whether placed by individual customers or business partners. By creating a task, you agree to the terms set out in this policy.

Cancellations are categorised by who initiates them (customer, partner, business, or system) and at what stage of the task lifecycle they occur. The applicable charges and outcomes differ accordingly.

Before a partner is assigned: You may cancel a task at no charge at any time before a delivery partner accepts the task. A full refund will be issued to your original payment method within 5–7 business days.

After a partner is assigned but before pickup: A cancellation fee of ₹30 or 10% of the service fee (whichever is higher) will be deducted to compensate the partner for their time and travel. The remainder will be refunded.

After the partner has reached the pickup location: A cancellation fee of ₹60 or 25% of the service fee (whichever is higher) applies. This fee is non-refundable and is paid directly to the partner.

After item pickup or purchase: Cancellation is not permitted once the partner has collected or purchased the item on your behalf. You may raise a dispute if there is a genuine issue with the task.

Delivery partners are expected to complete accepted tasks. Repeated cancellations by a partner may result in account suspension or deactivation.

If a partner cancels after accepting a task, the task is returned to the search pool and reassigned. The customer is not charged any cancellation fee in this scenario.

Partners may cancel a task without penalty in cases of genuine emergency, safety concern, or if the customer is unreachable after the required number of contact attempts as defined in our operational guidelines.

Business partners (stores) may reject a task request before accepting it without any penalty. Once a request is accepted, cancellation by the business will result in the task being reassigned or cancelled with a full refund to the customer.

Repeated business-initiated cancellations after acceptance may affect the store's performance rating and eligibility for priority task routing.

TaskLyn reserves the right to cancel any task at its discretion in cases of fraud, policy violation, force majeure, or operational necessity. In such cases, a full refund will be issued to the customer.

Tasks that remain unassigned beyond the maximum search window may be automatically cancelled by the system. Customers will be notified and a full refund will be processed.

Eligible refunds are processed to the original payment method. UPI and wallet refunds typically reflect within 1–3 business days. Card and net banking refunds may take 5–7 business days depending on your bank.

Cash on Delivery tasks that are cancelled before delivery do not require a refund as no payment has been collected. Any advance charges collected will be refunded via the original channel.

Cancellation fees are non-refundable and are disbursed to the relevant partner as compensation for their time and effort.

If you believe a cancellation fee has been applied incorrectly, you may raise a dispute within 48 hours of the cancellation through the TaskLyn app or by contacting our support team.

Our support team will review the task timeline, partner location data, and communication logs before making a determination. Decisions made after review are final.

TaskLyn Services reserves the right to update this Cancellation Policy at any time. Changes will be published on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the revised policy.